Responsible Gaming

The SkyCrown Commitment to Player Safety

At SkyCrown, we believe the thrill of the game should always remain premium entertainment. Our “Play Smart” initiative is built on the philosophy that a safe player is a long-term player. Gambling should never be viewed as a primary source of income or a way to pay off debts. This page serves as a definitive resource for Australian players to manage their gaming habits using our sophisticated backend tools.

1. Understanding the House Edge and RTP

To play responsibly, one must understand the mathematics of gaming. Every game at SkyCrown, from our 5,000+ pokies to our live dealer tables, operates on a Random Number Generator (RNG).

RTP (Return to Player): This is the theoretical percentage a game pays back over millions of spins. If a pokie has a 96% RTP, the house edge is 4%.
Volatility: High volatility games pay out less frequently but in larger amounts, while low volatility games provide steady, smaller wins. Understanding these helps you manage your bankroll expectations.

2. Our Suite of Personal Control Tools

SkyCrown provides a “Safety Dashboard” located within your profile settings. We encourage all new Aussie players to set these before their first spin.

Deposit Limits: The most effective tool. Set a daily, weekly, or monthly cap on how much you can transfer into your account. Once the limit is hit, our system will block further deposits until the period resets.
Loss Limits: Set a limit on how much of your own money you are willing to lose. Note: This does not include winnings from bonuses.
Session Limits: It is easy to lose track of time. Set a “Reality Check” timer that notifies you every 30, 60, or 90 minutes.
Cooling-Off Periods: If you feel the “itch” to chase a loss, trigger a cooling-off period. This locks your account for 24 hours up to 6 months. You cannot undo this once triggered.

3. Self-Exclusion: The Final Step

For players who feel that gaming is no longer a choice but a compulsion, we offer a permanent Self-Exclusion. This action is irreversible. We will also take steps to ensure you do not receive any marketing materials or “refer-a-friend” prompts during this time.

4. Recognizing the Signs

Ask yourself these four questions:

Do you stay away from work or study to gamble?
Do you gamble to escape a boring or unhappy life?
When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
Have you ever lied to cover up the amount of money or time you have spent gambling?

How can I limit my spending or losses?

To assist you in gambling responsibly we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. This functionality can be accessed within your account in the “Personal Limits” section.

Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at support@skycrown.com.

Deposit Limit. A limit on your deposits for a day, a week, or a month.

Loss Limit. A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit €50, put a Loss Limit of €10 and then go on to win €1,000, you can still lose more than €10 of the €1,000 balance as it is based on the initial deposit instead of the winnings.

Wager Limit. A limit on the wagered amount for a day, a week, or a month.

Need a breather?

Cooling-Off Limit. You can set a Cooling-Off Period for a definite period of time. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.

Self-Exclusion Limit. You can set a Self-Exclusion Limit for a definite or indefinite period of time. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiration your account will be automatically re-activated.

What is self-exclusion?

Requesting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. To enable self-exclusion and inform us about your decision to stop gambling at the Website for a certain period of time or forever, please contact our support team via live-chat.

If you are self excluded from the casino you won’t be able to log into your account and order withdrawal of any balance you have left. Once self-excluded, please reach out to our support team via live-chat or support@skycrown.com in order to initiate withdrawal of remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it.

Please note that active self-exclusion does not make you exempt from verification procedure if it’s required by the casino to process funds. The funds remaining on balance will be paid according to the casino limits.

What is reality check?

Getting caught up is easy when you are having fun, therefore we will send you an hourly notification in-game to remind you of how much you have spent at the Casino. Regardless of how many games you are playing at the same time, the message will let you know where you are at. This is meant to provide some time to reflect on your bets and perhaps consider pausing play for a while.

Let’s see some ID?

The Casino only accepts players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our Website. The Casino reserves the right to ask for proof of identity and in the event the player has not reached the legal age to play, access to the Website will be denied immediately.

However, we realise that, given the Internet’s widespread availability and nature, people under the legal age may still be able to register and play at an online casino. We therefore strongly encourage parents to help protect their children by restricting access to gaming websites. Specialised software can help with this. Please visit the following websites for more information:

Seeking outside help?

You may also contact any of the following organisations for consultation and support:

Gambling Help Online: 1800 858 858 (Free, confidential, 24/7).
Gamblers Anonymous Australia: Support groups in every major city (Sydney, Melbourne, Perth, Brisbane).
Lifeline Australia: 13 11 14.